ZeroAltitude
Registered
Hi,
My TiBook was broken: the base side of the clever latching mechanism had chipped off, causing my PowerBook to open randomly, and never stay close, effectively defeating my use of the cool close-to-sleep feature.
On Saturday, February 23, I called Apple Care and alerted them to the problem. On Tuedsay, February 26, I had the box to overnight my TiBook. On Wednesday I sent it. On Thursday, Airborne reported it had been delivered. On Friday, it entered the Apple Care tracking system, and was repaired that same day. On Saturday, today, they sent it back to me. It should arrive Monday or Tuesday.
Now, so long as it doesn't come back broken or scratched, that's a damn fine job! Let's encourage Apple to treat everyone *this* way.
-0
My TiBook was broken: the base side of the clever latching mechanism had chipped off, causing my PowerBook to open randomly, and never stay close, effectively defeating my use of the cool close-to-sleep feature.
On Saturday, February 23, I called Apple Care and alerted them to the problem. On Tuedsay, February 26, I had the box to overnight my TiBook. On Wednesday I sent it. On Thursday, Airborne reported it had been delivered. On Friday, it entered the Apple Care tracking system, and was repaired that same day. On Saturday, today, they sent it back to me. It should arrive Monday or Tuesday.
Now, so long as it doesn't come back broken or scratched, that's a damn fine job! Let's encourage Apple to treat everyone *this* way.
-0