Most of my user base uses Windows but we do have a few Mac Users thrown in and not many techs that are proficient with Macs.
I have a customer with Mac OS 10.5.6, Mac Mail 3.5 (930.3) on an IMAC 9,1 (?).
He uses our pop email and also as a .mac mail account. For about the past week, both email accounts have been going into Work Offline status on their own. He has tried forcing in Take accounts online, and while the status does show online, he is not able to send or receive mail from either account, and it throws him back into offline mode. He is able to access the internet via Safari and he can access his email (through us) from the web and on his iphone. Eventually, the mail program will go back to online, on its own and he is able to send and receive mail like normal.
I have scoured the forums and seen a few people having the same issue and got it fixed, but none of them said how they fixed it. Any help that you can give would be greatly appreciated. Please let me know if there is any additional information that I can provide.
Thank you.
Kim
I have a customer with Mac OS 10.5.6, Mac Mail 3.5 (930.3) on an IMAC 9,1 (?).
He uses our pop email and also as a .mac mail account. For about the past week, both email accounts have been going into Work Offline status on their own. He has tried forcing in Take accounts online, and while the status does show online, he is not able to send or receive mail from either account, and it throws him back into offline mode. He is able to access the internet via Safari and he can access his email (through us) from the web and on his iphone. Eventually, the mail program will go back to online, on its own and he is able to send and receive mail like normal.
I have scoured the forums and seen a few people having the same issue and got it fixed, but none of them said how they fixed it. Any help that you can give would be greatly appreciated. Please let me know if there is any additional information that I can provide.
Thank you.
Kim