dbonneville
Registered
Hi: My mail app stopped working correctly, and I'm not sure why. If I click "Organize by Thread", Mail immediately gets distorted, and I can't uncheck it. Rolling over mail items causes them to go blank. If I click another folder and then click back to the inbox, all the messages are gone. If I go to close the app, the window closes but the app hangs on with the word "Mail" in the silver bar at the top remaining blue. I have to force quit.
I then have to open Mail up again, uncheck the "Organize by Thread" option, and then restart one more time. Then, mail works normally. If I try to view by thread once more, it does the same thing.
I have reinstalled Mail 2-3 times to no avail...but it DID used to work just a few days ago...
Any clues? I'll post a small part of the last crash log.
Doug
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [67]
Version: 2.0.5 (746)
Build Version: 2
Project Name: MailViewer
Source Version: 7460000
PID: 173
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9073fba4 CFRetain + 60
1 com.apple.CoreText 0x90235b08 TFontCascade::InitParams() + 324
2 com.apple.CoreText 0x90235bac TFontCascade::CreateFallback(__CTFont const*, __CFString const*, CFRange) const + 52
3 com.apple.CoreText 0x902314a8 TGlyphEncoder::AppendUnmappedCharRun(TRun&, CFRange, TGlyphList<TAATDeletedGlyphIndex>&, TFontCascade const&) + 256
4 com.apple.CoreText 0x90231304 TGlyphEncoder::RunUnicodeEncoder(CTRun*, CFRange, TGlyphList<TAATDeletedGlyphIndex>&, TFontCascade const&) + 268
5 com.apple.CoreText 0x9021a64c TGlyphEncoder::EncodeChars(CFRange, __CFDictionary const*) + 356
6 com.apple.CoreText 0x9021a0f4 TTypesetterAttrString::TTypesetterAttrString[unified](__CFAttributedString const*) + 252
7 com.apple.CoreText 0x90219f64 CTLineCreateWithAttributedString + 48
8 com.apple.HIToolbox 0x931afc58 TCoreTextEngine::LayoutSingleLine(_HIThemeTextInfo*, float) + 56
9 com.apple.HIToolbox 0x931afbd0 TCoreTextEngine::Layout(_HIThemeTextInfo*, float, float, TextLayoutType) + 76
10 com.apple.HIToolbox 0x931afaf0 TCoreTextEngine::VerifyLayout(_HIThemeTextInfo*, float, float, LayoutIntent) + 256
11 com.apple.HIToolbox 0x931af94c TCoreTextEngine::GetThemeTextDimensions(float, _HIThemeTextInfo*, float*, float*, float*) + 64
12 com.apple.HIToolbox 0x931ae850 DataEngine::GetTextDimensions(__CFString const*, float, _HIThemeTextInfo*, float*, float*, float*) + 244
13 com.apple.HIToolbox 0x931ae710 HIThemeGetTextDimensions + 160
14 com.apple.HIToolbox 0x9322332c HIStandardMenuView::MeasureItemTextWidth(TextLayout*) + 140
15 com.apple.HIToolbox 0x93223128 HIStandardMenuView::GetItemWidth(float, TextLayout*) + 984
16 com.apple.HIToolbox 0x93220a08 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 496
17 com.apple.HIToolbox 0x931cbfe8 HIView::SendGetOptimalBounds(CGRect*, float*) + 132
18 com.apple.HIToolbox 0x931cbf2c HIView::GetOptimalSize(CGSize*, float*) + 48
19 com.apple.HIToolbox 0x931f1648 _HIViewGetOptimalSize + 60
20 com.apple.HIToolbox 0x932205a4 HandleCalculateMenuSize(OpaqueEventRef*) + 172
21 com.apple.HIToolbox 0x93189904 MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 344
22 com.apple.HIToolbox 0x93181ff4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
23 com.apple.HIToolbox 0x9318174c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
24 com.apple.HIToolbox 0x931815c8 SendEventToEventTargetWithOptions + 40
25 com.apple.HIToolbox 0x932202cc CalcMenuSizeOnDevice(MenuData*, unsigned short, GDevice**, Rect const*, unsigned char) + 460
26 com.apple.HIToolbox 0x9321e640 GetMenuFrameRect(MenuSelectData*, MenuData*, unsigned char, Point, unsigned short, Rect*, CGPoint*) + 204
27 com.apple.HIToolbox 0x9321e498 GetCurrentMenuRect(MenuSelectData*, CGPoint*) + 104
28 com.apple.HIToolbox 0x9321a8fc DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char*) + 404
29 com.apple.HIToolbox 0x93258ae8 OpenSubmenu(MenuSelectData*, MenuData*, unsigned char, unsigned char*) + 192
30 com.apple.HIToolbox 0x9322ce34 CheckHItem(MenuSelectData*, unsigned char*) + 352
31 com.apple.HIToolbox 0x9321a34c TrackMenuCommon(MenuSelectData&, unsigned char*) + 720
32 com.apple.HIToolbox 0x932180bc MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 188
33 com.apple.HIToolbox 0x93217c7c MenuSelect + 100
34 com.apple.AppKit 0x93663254 _NSHandleCarbonMenuEvent + 168
35 com.apple.AppKit 0x93660c84 _DPSNextEvent + 1280
36 com.apple.AppKit 0x936605c8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
37 com.apple.AppKit 0x9365cb0c -[NSApplication run] + 472
38 com.apple.AppKit 0x9374d618 NSApplicationMain + 452
39 com.apple.mail 0x00002888 0x1000 + 6280
40 com.apple.mail 0x000a4da0 0x1000 + 671136
I then have to open Mail up again, uncheck the "Organize by Thread" option, and then restart one more time. Then, mail works normally. If I try to view by thread once more, it does the same thing.
I have reinstalled Mail 2-3 times to no avail...but it DID used to work just a few days ago...
Any clues? I'll post a small part of the last crash log.
Doug
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [67]
Version: 2.0.5 (746)
Build Version: 2
Project Name: MailViewer
Source Version: 7460000
PID: 173
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9073fba4 CFRetain + 60
1 com.apple.CoreText 0x90235b08 TFontCascade::InitParams() + 324
2 com.apple.CoreText 0x90235bac TFontCascade::CreateFallback(__CTFont const*, __CFString const*, CFRange) const + 52
3 com.apple.CoreText 0x902314a8 TGlyphEncoder::AppendUnmappedCharRun(TRun&, CFRange, TGlyphList<TAATDeletedGlyphIndex>&, TFontCascade const&) + 256
4 com.apple.CoreText 0x90231304 TGlyphEncoder::RunUnicodeEncoder(CTRun*, CFRange, TGlyphList<TAATDeletedGlyphIndex>&, TFontCascade const&) + 268
5 com.apple.CoreText 0x9021a64c TGlyphEncoder::EncodeChars(CFRange, __CFDictionary const*) + 356
6 com.apple.CoreText 0x9021a0f4 TTypesetterAttrString::TTypesetterAttrString[unified](__CFAttributedString const*) + 252
7 com.apple.CoreText 0x90219f64 CTLineCreateWithAttributedString + 48
8 com.apple.HIToolbox 0x931afc58 TCoreTextEngine::LayoutSingleLine(_HIThemeTextInfo*, float) + 56
9 com.apple.HIToolbox 0x931afbd0 TCoreTextEngine::Layout(_HIThemeTextInfo*, float, float, TextLayoutType) + 76
10 com.apple.HIToolbox 0x931afaf0 TCoreTextEngine::VerifyLayout(_HIThemeTextInfo*, float, float, LayoutIntent) + 256
11 com.apple.HIToolbox 0x931af94c TCoreTextEngine::GetThemeTextDimensions(float, _HIThemeTextInfo*, float*, float*, float*) + 64
12 com.apple.HIToolbox 0x931ae850 DataEngine::GetTextDimensions(__CFString const*, float, _HIThemeTextInfo*, float*, float*, float*) + 244
13 com.apple.HIToolbox 0x931ae710 HIThemeGetTextDimensions + 160
14 com.apple.HIToolbox 0x9322332c HIStandardMenuView::MeasureItemTextWidth(TextLayout*) + 140
15 com.apple.HIToolbox 0x93223128 HIStandardMenuView::GetItemWidth(float, TextLayout*) + 984
16 com.apple.HIToolbox 0x93220a08 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 496
17 com.apple.HIToolbox 0x931cbfe8 HIView::SendGetOptimalBounds(CGRect*, float*) + 132
18 com.apple.HIToolbox 0x931cbf2c HIView::GetOptimalSize(CGSize*, float*) + 48
19 com.apple.HIToolbox 0x931f1648 _HIViewGetOptimalSize + 60
20 com.apple.HIToolbox 0x932205a4 HandleCalculateMenuSize(OpaqueEventRef*) + 172
21 com.apple.HIToolbox 0x93189904 MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 344
22 com.apple.HIToolbox 0x93181ff4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
23 com.apple.HIToolbox 0x9318174c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
24 com.apple.HIToolbox 0x931815c8 SendEventToEventTargetWithOptions + 40
25 com.apple.HIToolbox 0x932202cc CalcMenuSizeOnDevice(MenuData*, unsigned short, GDevice**, Rect const*, unsigned char) + 460
26 com.apple.HIToolbox 0x9321e640 GetMenuFrameRect(MenuSelectData*, MenuData*, unsigned char, Point, unsigned short, Rect*, CGPoint*) + 204
27 com.apple.HIToolbox 0x9321e498 GetCurrentMenuRect(MenuSelectData*, CGPoint*) + 104
28 com.apple.HIToolbox 0x9321a8fc DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char*) + 404
29 com.apple.HIToolbox 0x93258ae8 OpenSubmenu(MenuSelectData*, MenuData*, unsigned char, unsigned char*) + 192
30 com.apple.HIToolbox 0x9322ce34 CheckHItem(MenuSelectData*, unsigned char*) + 352
31 com.apple.HIToolbox 0x9321a34c TrackMenuCommon(MenuSelectData&, unsigned char*) + 720
32 com.apple.HIToolbox 0x932180bc MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 188
33 com.apple.HIToolbox 0x93217c7c MenuSelect + 100
34 com.apple.AppKit 0x93663254 _NSHandleCarbonMenuEvent + 168
35 com.apple.AppKit 0x93660c84 _DPSNextEvent + 1280
36 com.apple.AppKit 0x936605c8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
37 com.apple.AppKit 0x9365cb0c -[NSApplication run] + 472
38 com.apple.AppKit 0x9374d618 NSApplicationMain + 452
39 com.apple.mail 0x00002888 0x1000 + 6280
40 com.apple.mail 0x000a4da0 0x1000 + 671136
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