Tonight I was completely disappointed by Apple's phone tech support. On Tuesday I called because I had been having trouble with my iPod connecting to iTunes or the iPod updater. So after speaking with a support guy he immediately decides it is broken without hearing me completely out and sends a box for it. I get the new one and I still have the same problem. I call up and the guy immediately assumes I have a PC and tells me to click the START menu. I said, "Excuse me, I'm on a Mac." Then he proceeds to tell me I need to uninstall iTunes and reinstall it. I'm thinking, oh yeah I've got a winner here...the problem also occurs with the iPod updater, but I do what I'm told. Evidently none of what he is doing is from training he's reading from a stupid database. At this point I know that I know a hell of a lot more than him. He doesn't have a clue. After reading about problems with connected servers. I think maybe it might be other firewire devices and tell him about my iSight and I try without it. It WORKS! Then he goes on to tell me that it must think that the iSight is a server.....
I am astounded by the pure ignorance and utter lack of traing this man has received. I'm am very disappointed in Apple. In the past I always received. great technical support. But this was completely rediculous.
However I must say he was very nice and courteous, but that doesn't get my iPod working. 2 thumbs down Apple for pure stupidty.
TRAIN your people better!!
I am astounded by the pure ignorance and utter lack of traing this man has received. I'm am very disappointed in Apple. In the past I always received. great technical support. But this was completely rediculous.
However I must say he was very nice and courteous, but that doesn't get my iPod working. 2 thumbs down Apple for pure stupidty.
TRAIN your people better!!