Why does apple do this?
My 5 month old mighty mouse broke down and I am having terrible problems getting apple to repair it under their warranty.
I spent pointless calls to their service desk who had me running in circles. Finally I was told to go to an authorised dealer for a swap/repair as deemded necessary by local specialist.
Here I discovered repairs I would get a swap - the red laser light being dead. However the swap required me to submit my iMac's serial number?!!
Putting aside the fact that the serial number of my iMac has nothing to do with the mighty mouse warranty (the two were separate purchases), but I was to return home, get the info, etc., etc.
I find it unacceptable for apple to require un-related information to initiate a repair. This is just another unethical manner to obtain customer id's without their consent - compromising the notion of confidentiality - or just a technique not to honor their warranty.
Sometimes apple is a real dissappointment!!
My 5 month old mighty mouse broke down and I am having terrible problems getting apple to repair it under their warranty.
I spent pointless calls to their service desk who had me running in circles. Finally I was told to go to an authorised dealer for a swap/repair as deemded necessary by local specialist.
Here I discovered repairs I would get a swap - the red laser light being dead. However the swap required me to submit my iMac's serial number?!!
Putting aside the fact that the serial number of my iMac has nothing to do with the mighty mouse warranty (the two were separate purchases), but I was to return home, get the info, etc., etc.
I find it unacceptable for apple to require un-related information to initiate a repair. This is just another unethical manner to obtain customer id's without their consent - compromising the notion of confidentiality - or just a technique not to honor their warranty.
Sometimes apple is a real dissappointment!!