The hold the eject key down is for iBook and Powerbook keyboards only, as they double as another key (F12 on my iBook)
I press the eject key on the iMac and it doesnt need held down :confused:
still can always try :D
you can always select the drive and press Apple + E or select eject from file :)
if that works
does the eject picture come up when he presses the button?