Problem:
When I try to sync from iMac to target iBook, the iBook freezes. When I try to sync from iBook to target iMac, SyncProX crashes.
Qdea Technical Support Answer:
Your system has something called "ape" installed from "unsanity.com".
This third-party utility causes known and demonstrated problems with various applications because it does not always work correctly. Its failures are a particular problem because the incorrect code occupies the memory space of other applications, and when it causes a failure, it looks like the other application has a problem because it crashed unexpectedly.
The crash is due to the fact that utility from "unsanity.com" does not work correctly. It is not due to Synchronize! Pro X.
It may be possible to set this utility to not affect Synchronize! Pro X. If this does not solve the problem, please remove this utility from your system. If you do this, I believe that you will find that Synchronize! Pro X no longer crashes.
Best Regards,
Hugh Sontag
Qdea Technical Support
When I try to sync from iMac to target iBook, the iBook freezes. When I try to sync from iBook to target iMac, SyncProX crashes.
Qdea Technical Support Answer:
Your system has something called "ape" installed from "unsanity.com".
This third-party utility causes known and demonstrated problems with various applications because it does not always work correctly. Its failures are a particular problem because the incorrect code occupies the memory space of other applications, and when it causes a failure, it looks like the other application has a problem because it crashed unexpectedly.
The crash is due to the fact that utility from "unsanity.com" does not work correctly. It is not due to Synchronize! Pro X.
It may be possible to set this utility to not affect Synchronize! Pro X. If this does not solve the problem, please remove this utility from your system. If you do this, I believe that you will find that Synchronize! Pro X no longer crashes.
Best Regards,
Hugh Sontag
Qdea Technical Support